Webhooks · Session Services

Info

Webhooks are currently in development. This page describes the planned functionality and the events that will be available.

Webhooks will let your application receive real-time HTTP POST notifications when things happen in your Session Services account — no polling required.

Planned Events

Orders

Event	Description
`order.created`	A new order has been placed
`order.completed`	Payment confirmed and tickets issued
`order.refunded`	A full or partial refund was processed
`order.expired`	Reservation timed out (abandoned)

Tickets

Event	Description
`ticket.created`	Tickets generated for a completed order
`ticket.scanned`	A ticket was scanned (check-in or check-out)
`ticket.updated`	Ticket details changed (e.g. attendee name)

Events

Event	Description
`event.created`	A new event was created
`event.updated`	Event details changed (time, venue, etc.)
`event.published`	Event went live (visible to customers)
`event.cancelled`	Event was cancelled

Payload Format

Every webhook will include the action type, resource data, and metadata:

{
  "type": "order.completed",
  "properties": {
    "id": "ord_01jps5cgsfgve5b5g2666kyryh"
  },
  "metadata": {
    "tenant": { "id": "tnt_01jqpj2t2kfvmstt6f6tzkbaf2" },
    "timestamp": "2025-01-15T10:30:00Z"
  }
}

Use Cases

Send a custom confirmation email after an order is placed.
Sync attendee data to a CRM or marketing platform.
Update your internal database when an order is refunded.
Trigger entry notifications when tickets are scanned.